The award was given based on the opinions of expert judges. The judges were experts at the used van car market along with CAP vehicle valuation experts. Eventually the Transporter was selected from a shortlist of 6 models. Eventually the Volkswagen Transporter was selected thanks to it’s excellent performance on meeting the overall strenuous criteria.
John Watts, who was Chairman of the overall judging panel said exactly why the Transporter managed to secure the award, praising it’s quality and how the second hand market trusts the car. He said “The T5 just feels right. It has a strong brand image, a very professional dealer network and extremely high retained values. It also appeals to a wide range of operators thanks to a reputation for solid build quality and reliability. This translates into trust when the T5 reaches the used market. Drivers love it and when we say the T5 ‘just feels right’ we are referring to that intangible quality that a truly great product has, which emerges when every feature is strong.”
The actual contenders comprised from six main light commercial vehicle sectors. After this an overall winner was eventually selected.
The judges analysed performance on the used van market for the whole of 2011 and chose Volkswagen Transporter T5 on the strength of its consistent performance on all of the CAP criteria.
Other awards in specific categories
Best hatchback van – Ford Fiesta:
Judges comments – “In its 5th generation and still a class leader in all respects.”
Small van – Volkswagen Caddy C20:
Judges comments – “Brought new levels of quality to its sector and depreciation is among the lowest.”
Medium van – Volkswagen Transporter T5:
Judges comments – “Just ‘right’ in every way.”
Large van – Ford Transit 330-350:
Judges comments – “Ubiquitous and drives improvement across the whole market by setting the standard for others to aim for.”
Lifestyle pick-up – Toyota HiLux:
Judges comments – “Great image and reputation for durability.”
Minibus – Ford Transit:
Judges Comments: “Enviable heritage and trust – the name says it all.”
Criteria for judging “Used van of the year”
- Value retained vs cost new compared with peer group
- Model range coverage
- Options availability
- Perceived reliability/cost of ownership
- Image & brand perception
- Dealer network professionalism and support