As the emission scandal continues to rumble on, VW has now been accused of being behind a recent glut of breakdowns and reduced performance following the software fix that was meant to ‘correct’ the vehicles.
In the wake of the scandal, the German company instigated a recall across the UK that saw 1.2 million vehicles recalled so engine software could be updated. Since then, a number of customers have reported breakdowns and reduced performance issues, despite Volkswagen saying that there would be no noticeable difference in vehicle performance.
In a statement released for the benefit of its US customers, the company said: “No significant changes to key vehicle attributes are expected, including fuel consumption, reliability, durability, vehicle performance, drivability, or other driving characteristics,”.
A large number of UK VW owners are now disputing the claim, using gathered evidence to propose that the fix is causing the mechanical failure of their vehicles.
“I have a VW Caddy that had the fix two weeks ago,” one Forum member wrote.
“On Thursday I broke down on the M5 – only able to go at 20 mph, and had to be trucked home.
“The car is now at the dealers who are quoting a 2-week wait to even look at it, but the RAC suggested an injector failure.
“It has only done 30k and VW are saying this is unrelated to the emissions fix.”
VW’s UK boss Paul Willis told the Transport Select Committee less than one percent of cars already updated had experienced a problem
“I foolishly allowed Audi Hamilton to apply the update to my 2011 A3 1.6 last week,” another user said.
“Yesterday it went into limp mode, so I took it back to them immediately.
“They checked it out and have now said it needs a new EGR Cooler which will be £1,100 for the part alone and are also saying this is coincidental and completely unrelated to the update.”
VW customers in the UK are calling for a warranty to be put in place before any cars are issued with the software update.
Before the report was released, Volkswagen’s UK managing director, Paul Willis, had spoken to the Transport Select Committee, claiming just 0.75 percent of cars fixed with the engine update had been subject to complaint – roughly 3,500 vehicles.
The Forum is of the opinion that even one per cent is too much, claiming the number affected is much higher.
The report concluded by demanding the recall to be put on hold until a “comprehensive and long-lasting warranty for the fix” be put in place.
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